Last updated: September 25, 2026
At AEO Labs, your safety and the integrity of our products come first. Because our products are consumable health and wellness supplements, we are unable to accept returns or resell any product once it has left our facility. For that reason, the policy below applies to all orders.
All sales are final once shipped
Once an order has shipped, it cannot be returned, exchanged, or refunded. This is due to the nature of our products — for the health and safety of every customer, we cannot accept the return of, or resell, any supplement that has left our facility, regardless of whether the seal is intact. The only exception is an order that is verifiably lost in transit (see below).
Cancellations before shipping
If you need to cancel or change an order, please contact us as soon as possible. We aim to ship orders within 48 hours of purchase, so cancellation requests must be received before your order has shipped. If your order has not yet shipped, we will cancel it and issue a full refund to your original payment method. Once a shipping confirmation has been sent, the order can no longer be cancelled.
Lost in transit
If tracking shows that your package was lost in transit or was never delivered, we will make it right. Please contact us within 30 days of your order date and we will open an investigation with the carrier. Once a package is confirmed lost, we will send a free replacement or issue a full refund.
Damaged or incorrect items
If your order arrives damaged, or you received the wrong item, please contact us within 7 days of delivery with your order number and a photo of the item and packaging. We will arrange a replacement of the affected product at no cost to you.
How to reach us
For any cancellation, lost-package, damage, or refund request, please contact us through our Contact page and include your order number so we can help you quickly.
Nothing in this policy is intended to limit any rights you may have under applicable consumer-protection law.